All Episodes

Displaying episodes 1 - 30 of 44 in total

Brittany Ferguson - Leading and scaling support teams in the age of AI!

πŸ€™ About the guest - Brittany is a seasoned customer support leader with over a decade of experience. She's held support leadership roles at companies like Brio Systems...

Neal Travis - Understanding the two-by-two matrix of the customer support landscape!

πŸ€™ About the guest - Neal Travis is the creator and host of Growth Support and is creating a resource library for support professionals across the globe. He is also a s...

Dave Chapman - How to build a proactive customer support team

πŸ€™ About the guest - Dave Chapman is a Senior Customer Advocate at Buffer. He has been with Buffer for nearly a decade now. He works at the intersection of tech, social...

Peter Peart - How to unlock customer success in the right way!

πŸ€™πŸ» About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their intern...

[Special Episode] Lauren Fearn - AI in Customer Support from the Director of Support at Zapier

πŸ€™πŸ» About the Guest - Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of exp...

Kincy Clark - Lessons of building great support teams from an army veteran!

πŸ€™πŸ» About the Guest - Kincy Clark is the founder of OneStudy.ai. He is a support leader with 12+ years of experience in companies like Bolt and Autopilot.πŸ€™πŸ» About the H...

Hilary Dudek - Why having a non-linear career is an unfair advantage of being a support leader!

πŸ€™πŸ» About the Guest -Β  Hilary Dudek has over a decade of experience in support. She was a senior director of support at SANA. She's in advisory roles right now at Partn...

Andrew Rios: Lessons from veteran CX leader on empathy, documentation and team building

πŸ€™πŸ» About the Guest -Β  Andrew Rios is a Global Customer Support Leader.Β  He combines an energetic leadership style with a strong technical foundation and a deep underst...

Craig Stoss - How to implement engineering thinking in customer support

πŸ€™πŸ» About the Guest - Craig Stoss is the Director of CX Transformation Delivery at Partnerhero. With a strong background in software engineering, Craig is recognized fo...

Garry Gormley - Lessons CX leaders can learn from Customer Service Agents

πŸ€™πŸ» About the Guest - Garry Gormley is the founder, and CEO of FAB Outsourced Solutions which is helping contact centres operate more efficiently! He has 20 years of ex...

Jeff Breunsbach - How to scale customer success through community!

πŸ€™πŸ» About the Guest -Β  Jeff Breunsbach is the Director of Corporate Marketing at Higher Logic. He is also the co-founder of Gain Grow Retain, a community for Customer S...

Kel Kurekgi - The journey from being a scriptwriter to leading a customer experience team at Zapier!

πŸ€™πŸ» About the Guest - Kel Kurekgi is a dynamic and accomplished leader in the customer experience industry, currently serving as the Senior Global Customer Experience M...

Tom Blossom - Building great support teams from scratch!

πŸ€™πŸ» About the Guest -Β  Tom BlossomΒ is a customer experience leader with experience in building and coaching support teams for over a decade. He has worked with companie...

Max Pete - Empathy and preparation are two keys that unlock great customer support

πŸ€™πŸ» About the Guest -Β  Max has been a support leader at brands like SuperHi. With over 5 years of experience in support and community building, Max Pete is passionate a...

Threado founders on building support solutions at the intersection of AI!

Pramod Rao and Abhishek Nalin co-founders at Threado have a chat with our host Sharath Kuruganty the Head of the Community at @ThreadoHQ.Β They talk about the journey s...

Dani Hao - How to build a pipeline for your startup from your community!

πŸ€™πŸ» About the Guest -Β  Dani Hao is a pro at planning, organizing, and executing community events. She has worked with brands like Mutiny, Procurify, Lumen5 where she nu...

Scott Tran - The philosophy of building a community first and business second!

πŸ€™πŸ» About the Guest -Β  Scott Tran is the founder of Support Driven, a community of customer support professionals. Before building this world-class support-driven commu...

Monica Silvestre - Learn the Snowflake Model, unconventional community playbooks, going global with a local mindset.

πŸ€™πŸ» About the Guest -Β  Monica is a global community leader with over 13 years experience in tech working for high-growth consumer platforms like Canva, Yelp. She helped...

Brooke LeBlanc - Learn how to build a community with a greater/common mission!

πŸ€™πŸ» About the Guest - Brooke LeBlanc, founder and CEO of Edge is building a community to support everyone's journey to less alcohol and more healthy fun.She is an activ...

Marjorie Anderson - Why is community strategy so important in company building!

πŸ€™πŸ» About the Guest - Marjorie is a community strategist with experience in building large-scale global communities. She is currently working as Director of Community a...

Richard Millington - How to build a career as a community consultant!

πŸ€™πŸ» About the Guest - Richard Millington is the founder, author and speaker. He founded FeverBee, a community consultant agency that helps brands build online communiti...

Kyle Hagge - How to build a community for a modern media company!

πŸ€™πŸ» About the Guest - Kyle Hagge is a community builder, coach, founder and a podcaster. He is currently the Director of Community at Morning Brew. a modern media compa...

Christiana Cromer - How to build a community at scale!

πŸ€™πŸ» About the Guest - Christiana Cromer is the community human who has been doing it since she was in her college. She currently works as a Community Manager at Descrip...

Krystal Wu - Social and content at the crossroads of community building!

πŸ€™πŸ» About the Guest - Krystal Wu is an experienced community professional with over seven years in the industry, She has worked as a community builder at HubSpot, Shopi...

Jenny Sowyrda - How to take care of operations as a community builder!

πŸ€™πŸ» About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class com...

Jillian Bejtlich - Discover the mathematical side of community building!

πŸ€™πŸ» About the Guest - Jillian Bejtlich leads Community at Calendly. She has experience building and leading community teams for over a decade. She is a data nerd and wa...

Jason Baum - The art of building powerful dev communities!

πŸ€™πŸ» About the Guest - Jason Baum is the Director of Community at Sauce Labs & host of the Test Case Scenario, AI Time Journal and Retail Adventures Podcasts.πŸ€™πŸ» About th...

Edu Giansante - Why you should think like a creator when building a community!

πŸ€™πŸ» About the Guest - Edu Giansante is the head of community at Persona, based in SF. Prior to Persona, he was the head of community for Wix, Dropbox, VMware and Zynga....

Jake Mckee - Unpacking lessons from 27yrs of community building experience!

πŸ€™πŸ» About the Guest - Jake McKee is the OG Community Guy. He’s been in space since 1996 which was a long time ago Jake. He played a pivotal role in building communities...

Milly Tamati - How to productize and monetize a community!

πŸ€™πŸ» About the Guest - Milly Tamati is the Founder and Chief Generalist at Generalist World. She lives on a little island in the Scottish highlands with a population of ...

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