All Episodes
Displaying episodes 1 - 30 of 45 in total
Kallen Bakas - Are remote support teams the future? Lessons from Airbase's Director of Support
π€ About the guest - Kallen is the Director of Support at Airbase. He has over a decade of experience in buildingΒ and managing customer support teams, especially in B2...
Brittany Ferguson - Leading and scaling support teams in the age of AI!
π€ About the guest - Brittany is a seasoned customer support leader with over a decade of experience. She's held support leadership roles at companies like Brio Systems...
Neal Travis - Understanding the two-by-two matrix of the customer support landscape!
π€ About the guest - Neal Travis is the creator and host of Growth Support and is creating a resource library for support professionals across the globe. He is also a s...
Dave Chapman - How to build a proactive customer support team
π€ About the guest - Dave Chapman is a Senior Customer Advocate at Buffer. He has been with Buffer for nearly a decade now. He works at the intersection of tech, social...
Peter Peart - How to unlock customer success in the right way!
π€π» About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their intern...
[Special Episode] Lauren Fearn - AI in Customer Support from the Director of Support at Zapier
π€π» About the Guest - Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of exp...
Kincy Clark - Lessons of building great support teams from an army veteran!
π€π» About the Guest - Kincy Clark is the founder of OneStudy.ai. He is a support leader with 12+ years of experience in companies like Bolt and Autopilot.π€π» About the H...
Hilary Dudek - Why having a non-linear career is an unfair advantage of being a support leader!
π€π» About the Guest -Β Hilary Dudek has over a decade of experience in support. She was a senior director of support at SANA. She's in advisory roles right now at Partn...
Andrew Rios: Lessons from veteran CX leader on empathy, documentation and team building
π€π» About the Guest -Β Andrew Rios is a Global Customer Support Leader.Β He combines an energetic leadership style with a strong technical foundation and a deep underst...
Craig Stoss - How to implement engineering thinking in customer support
π€π» About the Guest - Craig Stoss is the Director of CX Transformation Delivery at Partnerhero. With a strong background in software engineering, Craig is recognized fo...
Garry Gormley - Lessons CX leaders can learn from Customer Service Agents
π€π» About the Guest - Garry Gormley is the founder, and CEO of FAB Outsourced Solutions which is helping contact centres operate more efficiently! He has 20 years of ex...
Jeff Breunsbach - How to scale customer success through community!
π€π» About the Guest -Β Jeff Breunsbach is the Director of Corporate Marketing at Higher Logic. He is also the co-founder of Gain Grow Retain, a community for Customer S...
Kel Kurekgi - The journey from being a scriptwriter to leading a customer experience team at Zapier!
π€π» About the Guest - Kel Kurekgi is a dynamic and accomplished leader in the customer experience industry, currently serving as the Senior Global Customer Experience M...
Tom Blossom - Building great support teams from scratch!
π€π» About the Guest -Β Tom BlossomΒ is a customer experience leader with experience in building and coaching support teams for over a decade. He has worked with companie...
Max Pete - Empathy and preparation are two keys that unlock great customer support
π€π» About the Guest -Β Max has been a support leader at brands like SuperHi. With over 5 years of experience in support and community building, Max Pete is passionate a...
Threado founders on building support solutions at the intersection of AI!
Pramod Rao and Abhishek Nalin co-founders at Threado have a chat with our host Sharath Kuruganty the Head of the Community at @ThreadoHQ.Β They talk about the journey s...
Dani Hao - How to build a pipeline for your startup from your community!
π€π» About the Guest -Β Dani Hao is a pro at planning, organizing, and executing community events. She has worked with brands like Mutiny, Procurify, Lumen5 where she nu...
Scott Tran - The philosophy of building a community first and business second!
π€π» About the Guest -Β Scott Tran is the founder of Support Driven, a community of customer support professionals. Before building this world-class support-driven commu...
Monica Silvestre - Learn the Snowflake Model, unconventional community playbooks, going global with a local mindset.
π€π» About the Guest -Β Monica is a global community leader with over 13 years experience in tech working for high-growth consumer platforms like Canva, Yelp. She helped...
Brooke LeBlanc - Learn how to build a community with a greater/common mission!
π€π» About the Guest - Brooke LeBlanc, founder and CEO of Edge is building a community to support everyone's journey to less alcohol and more healthy fun.She is an activ...
Marjorie Anderson - Why is community strategy so important in company building!
π€π» About the Guest - Marjorie is a community strategist with experience in building large-scale global communities. She is currently working as Director of Community a...
Richard Millington - How to build a career as a community consultant!
π€π» About the Guest - Richard Millington is the founder, author and speaker. He founded FeverBee, a community consultant agency that helps brands build online communiti...
Kyle Hagge - How to build a community for a modern media company!
π€π» About the Guest - Kyle Hagge is a community builder, coach, founder and a podcaster. He is currently the Director of Community at Morning Brew. a modern media compa...
Christiana Cromer - How to build a community at scale!
π€π» About the Guest - Christiana Cromer is the community human who has been doing it since she was in her college. She currently works as a Community Manager at Descrip...
Krystal Wu - Social and content at the crossroads of community building!
π€π» About the Guest - Krystal Wu is an experienced community professional with over seven years in the industry, She has worked as a community builder at HubSpot, Shopi...
Jenny Sowyrda - How to take care of operations as a community builder!
π€π» About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class com...
Jillian Bejtlich - Discover the mathematical side of community building!
π€π» About the Guest - Jillian Bejtlich leads Community at Calendly. She has experience building and leading community teams for over a decade. She is a data nerd and wa...
Jason Baum - The art of building powerful dev communities!
π€π» About the Guest - Jason Baum is the Director of Community at Sauce Labs & host of the Test Case Scenario, AI Time Journal and Retail Adventures Podcasts.π€π» About th...
Edu Giansante - Why you should think like a creator when building a community!
π€π» About the Guest - Edu Giansante is the head of community at Persona, based in SF. Prior to Persona, he was the head of community for Wix, Dropbox, VMware and Zynga....
Jake Mckee - Unpacking lessons from 27yrs of community building experience!
π€π» About the Guest - Jake McKee is the OG Community Guy. Heβs been in space since 1996 which was a long time ago Jake. He played a pivotal role in building communities...
