Peter Peart - How to unlock customer success in the right way!
Download MP3🤙🏻 About the Guest - Peter Peart is the founder of Scale-Upp.uk. He has 17+ years of firsthand startup and scale-up expertise with various orgs to improve their internal processes. He is also an advisor and a mentor.
🤙🏻 Timestamps -
01:25 - Peter's career highlights till now
04:56 - The mindset of helping others grow in their careers
08:16 - What does it mean to work for yourself?
11:32 - Being your boss vs working under someone
14:00 - Success stories of Peter's clients
22:28 - How to define OKRs that moves the needle
26:40 - How do support leaders improve customer experience journey mapping?
30:33 - Active listening in customer support
34:08 - Training agents for active listening
37:09 - How does a customer-centric approach help a company grow?
41:53 - How should a support leader unlock customer success in the right way?
49:37 - The surfing analogy in support
51:17 - Closing thoughts
🤙🏻 Where to find Peter - https://www.linkedin.com/in/peter-peart/
🤙🏻 Timestamps -
01:25 - Peter's career highlights till now
04:56 - The mindset of helping others grow in their careers
08:16 - What does it mean to work for yourself?
11:32 - Being your boss vs working under someone
14:00 - Success stories of Peter's clients
22:28 - How to define OKRs that moves the needle
26:40 - How do support leaders improve customer experience journey mapping?
30:33 - Active listening in customer support
34:08 - Training agents for active listening
37:09 - How does a customer-centric approach help a company grow?
41:53 - How should a support leader unlock customer success in the right way?
49:37 - The surfing analogy in support
51:17 - Closing thoughts
🤙🏻 Where to find Peter - https://www.linkedin.com/in/peter-peart/
