Kincy Clark - Lessons of building great support teams from an army veteran!
Download MP3🤙🏻 About the Guest - Kincy Clark is the founder of OneStudy.ai. He is a support leader with 12+ years of experience in companies like Bolt and Autopilot.
🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Huddle, a tight-knit community of world-class support and community leaders.
🤙🏻 Timestamps
02:01 - How to start with building a support team
06:01 - Support teams in established companies
13:43 - Support as a career
18:38 - Skills required for building a career in support
27:57 - Frameworks for support managers
34:37 - What can you do outside of work to grow in your career
38:23 - How to get into leadership positions in support
46:51 - Lessons from Kincy's time in the army
51:21 - What Kincy is building next
55:15 - Closing thoughts
🤙🏻 Where to find Kincy - https://www.linkedin.com/in/kincy/overlay/about-this-profile/
🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20
