Welcome to Decoded by Threado where we chat with founders, support and community leaders.
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now.
We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community
Recommended Episode
David Spinks - From getting fired to becoming a Global Community Builder
In this episode, we went deeper into David's love for community, his early days of building one of the biggest THPS4 forums, Commitment Curve Methodology and ultimatel...
Latest Episodes
Max Pete - Empathy and preparation are two keys that unlock great customer support
🤙🏻 About the Guest - Max has been a support leader at brands like SuperHi. With over 5 years of experience in support and community building, Max Pete is passionate a...
Threado founders on building support solutions at the intersection of AI!
Pramod Rao and Abhishek Nalin co-founders at Threado have a chat with our host Sharath Kuruganty the Head of the Community at @ThreadoHQ. They talk about the journey s...
Dani Hao - How to build a pipeline for your startup from your community!
🤙🏻 About the Guest - Dani Hao is a pro at planning, organizing, and executing community events. She has worked with brands like Mutiny, Procurify, Lumen5 where she nu...
Scott Tran - The philosophy of building a community first and business second!
🤙🏻 About the Guest - Scott Tran is the founder of Support Driven, a community of customer support professionals. Before building this world-class support-driven commu...
Monica Silvestre - Learn the Snowflake Model, unconventional community playbooks, going global with a local mindset.
🤙🏻 About the Guest - Monica is a global community leader with over 13 years experience in tech working for high-growth consumer platforms like Canva, Yelp. She helped...
