Welcome to Decoded by Threado where we chat with founders, support and community leaders.

We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now.

We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community

Latest Episodes

Giulio Castiglioni - Building multi cultural remote support teams

🤙 About the guest - Giulio is the Customer Care Director at Playtomic. He has spent years building and managing multicultural teams for both B2B and B2C customers. 🤙 T...

Kallen Bakas - Are remote support teams the future? Lessons from Airbase's Director of Support

🤙 About the guest - Kallen is the Director of Support at Airbase. He has over a decade of experience in building  and managing customer support teams, especially in B2...

Brittany Ferguson - Leading and scaling support teams in the age of AI!

🤙 About the guest - Brittany is a seasoned customer support leader with over a decade of experience. She's held support leadership roles at companies like Brio Systems...

Neal Travis - Understanding the two-by-two matrix of the customer support landscape!

🤙 About the guest - Neal Travis is the creator and host of Growth Support and is creating a resource library for support professionals across the globe. He is also a s...

Dave Chapman - How to build a proactive customer support team

🤙 About the guest - Dave Chapman is a Senior Customer Advocate at Buffer. He has been with Buffer for nearly a decade now. He works at the intersection of tech, social...

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