Decoded by Threado

🤙🏻 About the Guest -  Scott Tran is the founder of Support Driven, a community of customer support professionals. Before building this world-class support-driven community, Scott worked as a developer for a start-up in San Francisco where part of his job was to answer customer inquiries.

🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders.

🤙🏻 Timestamps

00.00 - Introduction to the podcast & our guest Scott, Founder of Support Driven

03.03 - Why Scott built Support Driven

06.04 - The idea behind building the community and not a newsletter

08.11 - The early days of bringing the first users to the community

16.52 - Monetizing the community through conferences

19.37 - Community initiatives in the first six to twelve months

24.01 - Tips for the early days of building a community

27.25 - The professional support that the members receive from the community

31.14 - The philosophy of building a community first and business second

41.03 - Companies doing great support and why

48.32 - Skills and qualities that every support professional must have
51.58 - Tips for hosting a large-scale conference
59.14 - Advice on approaching sponsorships and converting them
01.01.10 - Scott's support strategy for the community
01.08.38 - Outro to the podcast

🤙🏻 Where to find Scott Tran  - https://www.linkedin.com/in/scott-tran-188815a3/

🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20