Decoded by Threado

🤙🏻 About the Guest -  Jeff Breunsbach is the Director of Corporate Marketing at Higher Logic. He is also the co-founder of Gain Grow Retain, a community for Customer Success leaders to share their work, collaborate and grow their careers. He has worked with over 60 B2B SaaS brands as they build scaled customer programs.

🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Huddle, a tight-knit community of world-class support and community leaders.

🤙🏻 Timestamps - 

2:40 - Scaling customer success through community
8:24 - The frameworks to elevate great customer success or experience
13:22 - Where to start building customer success through community
18:49 - The trickiest part of starting a community
22:26 - Skills that CX support leaders can rely on to do community
31:18 - How much brand involvement happens in customer success
36:18 - How can the brand guidelines be effectively passed on to the CX leaders
40:36 - How content and CX can collaborate
46:12 - Unconventional ways to do great customer success or support
50:13 - How to hire great talent
53:09 - How should a startup or a business build customer programs
58:58 - How do CX leaders build a network, especially on LinkedIn
1:02:10 - Closing thoughts

🤙🏻 Where to find Jeff - https://www.linkedin.com/in/scaledcs/
🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20